What our Customers say...
These guys (Scott, John and Elias) knew what they were doing and worked for seven days straight to get the job done. They worked "safe"--masked and distanced-- and cleaned up each day. They were professional, helpful, and pleasant to have here.
As my insurance company hired SERVPRO, and Scott worked on the detailed contract directly with them, I didn't have to worry about the details.
Definitely recommend SERVPRO, Burbank
Had an amazing experience with SERVPRO. Patrick, Gage, John M, and John Wayne made us feel comfortable with everything given the circumstances. The team was incredibly professional, and always cleaned up after themselves. Very thankful they came to help dry out our leak!
Our master bathroom flooded and water poured down through the floor into the kitchen below. Gage from SERVPRO came out the same day and inspected the damage. He was able to start work on the demolition and drying out that same day. Gage was on time and answered all our questions and was very polite and professional.
From the day we had our fire, this Co was there and AMAZING!! Not pushy, but caring and professional. They were beyond helpful with all our needs and the work they did was amazing. We worked with Grant and I cannot say enough good things about him. He was always available and really helped us navigate throughout the whole process. Really put our minds at ease. The whole staff that worked on our house was amazing too. They were fast and detailed. I cannot recommend this Co any higher. If I could give it 10 stars I would. Thank you thank you thank you!!!
A huge thank you to the SERVPRO of Crescenta Valley / East Glendale Team who serviced our house. Our house had a smoke damage, fortunately we called Scott Kellar and in a couple hours he arrived at our home with his professional team. They were very professional, polite and very helpful explaining the process of cleaning. The team at SERVPRO of Crescenta Valley / East Glendale met and went above my expectation of a restoration service. Scott Kellar and his team Patty, Cesar, Jesus, Esdras, and Louie were great, very helpful throughout the process and they did the impossible to accommodate us during this difficult time. We can’t thank them enough! Simply the best and highly recommend them.
Great service was preformed by SERVPRO of Crescenta Valley/East Glendale by Oscar and David! Will recommend SERVPRO of Burbank to customers because of their prompt professional service!
Awesome job SERVPRO of La Crescenta/East Glendale team. Beginning with Grant and then with Esdras and Edwin this nightmare felt manageable. They kelp me informed step by step and answered my "panic" questions and reassured me. Job was completed in a timely fashion understanding that the entire family, including 4 animals were stressed out. I would not hesitate to call them again.
We had a great experience through out the entire process. We had 2 technicians come out named Oscar and Erwin. They were beyond helpful, understanding, and extremely professional. I would definitely recommend them!
What can I say about a man who took his time to come and give me a free inspection?
At no time he tried to sell me anything that I didn't need polite and honest !!!
Thanks Scott Keller for your help today and I will be in touch after I get insurance of mine involved!
Good guys are rare ...
My family experienced a nightmare when water began rushing down from our living room ceiling a few days before an event we had planned months before. I was in a panic and called SERVPRO of Burbank and they were out immediately and began cleaning up the water. Scott was kind and explained things thoroughly to my husband and I and even showed my son how some of the machines worked. They were our heroes and we were able to still have the party we had planned which was a great success. I would definitely choose SERVPRO of Burbank over another company!!
I called SERVPRO of Crescenta Valley/East Glendale after my husband and I hired a contractor to remodel our kitchen and he found black mold behind the walls. Due to previous water damage, we were unaware that the mold had grown. Scott came out and inspected the mold and after having it tested found that it could be harmful to our young children. SERVPRO of Crescenta Valley/East Glendale was very concerned for our familys’ health and sectioned off that part of the house so that we would not breathe the mold in and completed the work very swiftly so we could get the use of our kitchen back and feel safe in our home. Patty and Amanda were very kind when we spoke to them during this stressful time and the work was even done while we were at work and the kids were at school. If you ever have mold, SERVPRO of Crescenta Valley/East Glendale are the ones’ you want to deal with it!
Based on my experience with the team I worked with from SERVPRO of Crescenta Valley / East Glendale, they were beyond helpful and professional. I worked directly with Patty Coronado mostly as well as Scott Keller. Patty was extremely professional, helpful, timely, organized and honest and was an extreme pleasure to work with. Patty made us feel safe and taken care of in a time of devastation and loss and stress. Scott Keller was always available to answer any questions we had and reassured us that we were in the best of hands.
Grant and April were great and provided excellent customer service!
Patty, I cannot thank you enough! It has been 4 1/2 years since the fire and you and your team have been so helpful, patient, professional, a pleasure to work with ....etc.... I could go on and on! I am happy it’s all over with but I will miss working with you very much! I wish I had more room to comment about how AMAZING you all have been!!!!!! I wish you the best in everything you do in the future and I hope our paths cross again.
All personnel were professional/caring from start to finish.
Patty Coronado is an invaluable representative – she is knowledgeable, courteous, on-time and has an uncanny memory for and attention to detail. She also manages her team well.
I am very grateful to SERVPRO of Crescenta Valley / East Glendale. They came out on a holiday and were kind, caring and professional. They checked on our status multiple times.
To say I'm satisfied...is an understatement. I particularly appreciated Grant's willingness to come early in the day!
Jeremiah and his team were very helpful in restoring our property very quickly and with great customer service! Thanks again!
Danny Chavez and Scott (supervisor) were excellent in their knowledge and customer service. Esdras and his crew (we had multiple) were excellent as well and very conscientious.
This employee [Danny] is a keeper...what a gentleman! It was a pleasure to talk with him. He is knowledgeable and good working.
Excellent job. Will always call first for HOA work.
No recommendations - there service is impeccable. Anita and Derrick were great to work with, extremely organized and handled my every need and concern.
All SERVPRO of Crescenta Valley / East Glendale team members were very kind and showed concern for my family & myself. Much appreciated!
Excellent service and work. Very customer service-oriented.
Everyone was GREAT. Very helpful during this stressful experience. Thank you!!
Service was great. Alex and John did a great job.
The team was very thorough and I appreciated the help when there was a fire in the attic.
Patty Coronado is the best!
The whole crew was very professional, prompt and great to work with.
Very professional, great service, very attentive.
I just want to tell you that Junior was a courteous and respectful person. He listened to all my questions.
Always on time. Always professional.
Drew was very accommodating! This is the 3rd time I have needed SERVPRO of Crescenta Valley / East Glendale and each time they do a great job!
Great job! Saved all that they could!
Very professional & job well done - no recommendations necessary!
Mr. Shawn was very nice to me in every way.
I'm happy with their work...so friendly! I'll recommend them to any friend.
Bryce and the other guys who assisted very awesome. They made a difficult process as easy as it could be. SERVPRO of Crescenta Valley / East Glendale is lucky to have them.
We were very pleasantly surprised with the cooperation of SERVPRO of Crescenta Valley / East Glendale.
SERVPRO of Crescenta Valley / East Glendale, your team is excellent! Great job, took good care of our belongings and your team was beyond professional. Excellent job and thanks so much for your services. We had an excellent experience.
Incredibly professional, polite & knowledgeable - great job!
Fantastic Service! Thank you.
Very helpful during this awful experience!
Always courteous, friendly and professional; we were very impressed!
Everyone was very helpful and did things beyond what was expected. Thank you!
Clean, Friendly, Informative. Great job!
I just left our property where you guys are working and I have to say I’m really, really impressed with the guys that are working here. They’re very clean, articulate, polite and courteous. I’m also impressed with how you guys are doing the remediation. I know, often, people don’t take the time to call and say positive things but I think here it’s definitely warranted.
Excellent work, professional and very knowledgeable. 10's across the board.
SERVPRO of BURBANK deserves the highest accolades available.
Excellent and Friendly Service. All questions were answered in a clear manner.
We want to thank Junior Diaz and his crew for the outstanding work they did cleaning up and testing the affected areas to prevent mold. Junior was knowledgeable, courteous, and always available. We would use SERVPRO again based on his fine work.
SERVPRO of BURBANK was on time, knowledgeable and very professional. It was a relief to meet with your staff to address the issues with the flood because they took immediate action to remediate the problem, including taking care of the paperwork required by the insurance company to move forward with the restoration process. They were clean, neat & well organized. It was a relief considering the circumstances. Thanks for your prompt and efficient service, we'd gladly use your company again.
Thank you for everything during this whole emotional and stressful process, SERVPRO OF BURBANK has been very accommodating and professional. Special recognition and thanks to Patty Coronado in her ability to treat our possessions as her own especially Sercin's memorabilia and antiques. Patty did an outstanding job managing her team and coordinating everyone.
No recommendations really. I have never seen such professionalism in service. Continue the great work you provide!
I would like to thank you for excellent service. Everyone that came was very polite and professional. Special thanks to Ryan he was instrumental in clear explanation of the job and was very thorough with his checks of the work-site.
They did everything correctly and are very nice people!
I recently sustained severe water damage throughout my home. The Hartford insisted that they send the best of the best, and they were right!
Amanda, thank you so very much!!! It’s people like you that keep customers wanting to come back to your place of business. I hope your supervisor knows what a valuable asset you are to SERVPRO. I have been with the Burbank Fire Department for 30 years, have seen many fires with SERVPRO showing up after we leave, but I never realized what a real professional service it is that you provide. Thank you so much again.
Clone Esdras and Scott and give them raises! Really your reps Esdras and Scott are wonderful.
Not once, but twice, we depended greatly on SERVPRO of BURBANK to help us during dire catastrophes. Each time your highly qualified staff rose to the challenges. Thank you for a job extremely well done!
They were angels who rescued our kitchen, family room, dining room, living room and three bedrooms; like magicians with a smile in their hearts.
SERVPRO of Burbank’s effective and efficient on-site management/decision-making resulted in (a) minimal drywall damage (b) a wood floor REPAIR scope instead of wood floor REPLACEMENT. Additionally, the techs were courteous and punctual and SERVPRO of Burbank exhibited overall easy-to-access communication by phone or e-mail.
SERVPRO of Burbank made a horrible experience tolerable. They came in and within 15 minutes, they had a crew here and took control of the situation. Throughout the whole experience, they guided us and gave advice that helped us through the process. Everyone we dealt with was so great. I’ve not been able to say enough nice things about SERVPRO of Burbank to anyone that would listen.
SERVPRO was contracted by our insurance company to clean our furniture and belongings after a bedroom ceiling collapsed in our apartment. Plaster chunks and dust were everywhere! Also, when the ceiling was replaced, additional plaster dust spread throughout the apartment, as the workmen did not properly seal off their workspace. SERVPRO did an excellent job cleaning up behind both collapse and the workmen! The team (Danny, Chase, Queta, Patty, Yolanda and Karla) showed up on time; they were courteous, professional, and very organized. There was a question about what rooms were covered in the contract to be cleaned; it was resolved quickly and politely. We gave them a map for where our belongings should be placed (the workmen had stacked everything haphazardly throughout the apartment); the SERVPRO folks confirmed correct placement as they went. We are very happy with the results; if we could hire that team directly for regular cleaning, we would!
The SERVPRO office staff Yvonne, Taylor and Amanda was fantastic in keeping us informed during the whole process.
Professional, punctual and efficient. Grant and team were a pleasure to work with!
SERVPRO of Crescenta Valley / East Glendale was extremely professional, knowledgeable, courteous, polite, friendly and well-spoken. Thank you!
The fellows did a great job and were courteous.
Great job - Dave [franchise owner], you have good guys working for you.
A million thanks to Danny for helping me so much!
Your team is supportive - good listeners! Appreciate their help, especially Chase.
All the technicians were very knowledgeable and courteous. Office staff always called to let me know when they were coming. Thank you!